Refund Policy
Last updated: September 13, 2026
14 Days to Change Your Mind
If the Trip Pass is not what you wanted, ask for a refund within 14 days of your payment and we will refund it in full. You do not have to explain why. After the refund, the Trip Pass stops and your account goes back to the free allowance.
What You Bought
The Trip Pass costs 4.99 USD and is paid once. It gives unlimited hotels for 30 days. It does not renew, so there is no subscription to cancel and nothing is charged again.
How to Ask
- Email akhmetovrustam1990@gmail.com with the subject "Refund".
- Tell us the email address you paid with, and the date of the payment. The Creem order number helps, but we can find the order without it.
- We reply within 2 working days and start the refund.
You can also contact Creem directly through its buyer terms page, which lists the buyer support for every Creem order.
Who Pays the Refund
Our order process is run by Creem.io. Creem is the Merchant of Record for all our orders, so Creem sends the money back to the card or account you paid with. The money usually arrives within 5 to 10 working days. The exact time depends on your bank, not on us.
After 14 Days
After 14 days we do not refund a Trip Pass as a rule. If something went wrong on our side, for example the pass was never activated or the service was down for most of your 30 days, write to us anyway. We will make it right.
Your Consumer Rights
This policy is in addition to the rights you have under the consumer law of your country. It does not take any of them away.
Contact Us
Questions about a payment or a refund? Write to us at: